TERMS AND CONDITIONS
Your satisfaction with our site is important to us! Our Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!
We pledge a 24-hour response time (Monday through Friday) on your email requests.
For website navigation support, check Order Processing or email: [email protected]
For general inquiries: [email protected]
Monday – Thursday: 9am – 5pm
Friday: 9am – 4pm
How do I know my order has been shipped?
You will receive a separate email to inform you that your order has been shipped.
How do I return my order?
Please refer to our 30-day money-back Guarantee section on this page.
We accept the following major credit cards:
– American Express
Your credit card will be authorized immediately through our secure website working with USAePay in the US (www.sagepayments.com) or Moneris in Canada, and you will be notified on-screen and by email (if provided).
Your order will not be generated by the website if this authorization is not received.
In the case of telephone orders placed through our call center, your authorization will be confirmed by the telephone operator, and your invoice will be mailed to you with your order.
We offer an unconditional 30-day money-back guarantee. Every item we offer reflects our commitment to give you the best quality, service and value. If you are not satisfied with your purchases for any reason, you may return it for a full refund (less shipping and handling).
Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money-back guarantee for a full 30 days from your date of purchase. Please email or call our Customer Service Department at [email protected] or 1-866-276-6058 within 30 days of the shipment date to receive a RETURN AUTHORIZATION NUMBER and RETURN INSTRUCTIONS. Returns will not be accepted without an AUTHORIZATION NUMBER.
For any further details or questions please call our Customer Service Department at 1-866-276-6058.
Credit Card Security
We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet’s strongest security technologies, including Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on MYONATURAL’s secure server. It cannot be read in transit.
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Pro Rep Group will cover the entire liability for you, up to the full $50. MYONATURAL will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at mynatural.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
MYONATURAL may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by MYONATURAL. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the MYONATURAL website.
MYONATURAL encourages you to review the privacy statements of websites you choose to link to from MYONATURAL so that you can understand how those websites collect, use and share your information. MYONATURAL is not responsible for the privacy statements or other content on websites outside of the MYONATURAL website.
Use of your Personal Information
MYONATURAL collects and uses your personal information to operate its website(s) and deliver the services you have requested.
MYONATURAL may also use your personally identifiable information to inform you of other products or services available from MYONATURAL and its affiliates. MYONATURAL may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
MYONATURAL does not sell, rent or lease its customer lists to third parties.
MYONATURAL may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MYONATURAL, and they are required to maintain the confidentiality of your information.
MYONATURAL may keep track of the websites and pages our users visit within MYONATURAL, in order to determine what MYONATURAL services are the most popular. This data is used to deliver customized content and advertising within MYONATURAL to customers whose behavior indicates that they are interested in a particular subject area.
The www.myonatural.com website and store is maintained by:
11631 North Sparrow Lane, Fountain Hills, AZ 85268